If for any reason you are not satisfied with your purchase please email us directly at or call us directly on +64 9 446 0934 within 7 days of receipt of your order, please have your order number ready to quote.

We do not provide refunds if you have changed your mind about a particular purchase or would like to cancel your order, so please choose your product carefully. A credit note issued by us is at our discretion and is likely to incur a return fee of 10% of the original purchase price. This return fee covers the transaction charge that we incur for accepting your credit card transaction, our time in processing the order and in refunding. You may also incur the return freight charge.


If the goods you have received are faulty or defective in any way Firefly will either replace the item, or refund the original purchase price plus shipping, and the cost to return the product Firefly at 22 Wynyard Street, Devonport, Auckland 0624


Should your purchase be damaged during transit, please take a photo of the damage and notify us immediately. Do not sign for any package that shows signs of damage without checking the contents carefully. This allows us to make a claim with the freight company, to replace your item  as quickly as possible (assuming the replacement is in stock)